1. Return Window

We accept returns within 30 days of the delivery date for most items. To be eligible for a return, your item must be:

  • In its original condition — unused, unworn, unwashed, and with all original tags and packaging intact
  • Returned in the original manufacturer’s packaging (if applicable)
  • Accompanied by a valid proof of purchase (order confirmation email or packing slip)

Items that do not meet these criteria may be subject to a partial refund or may not be accepted for return.

2. Non-Returnable Items

The following categories are generally not eligible for return unless they arrive damaged or defective:

  • Perishable goods (food, flowers, plants, etc.)
  • Personalized or custom-made items
  • Intimate apparel and swimwear (for hygiene reasons)
  • Software, digital downloads, and printable products
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Health and personal care items that have been opened or used
  • Items returned after the 30-day return window

3. How to Initiate a Return

To start a return, please contact our customer service team:

Please include your order number and the reason for the return. Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how and where to send your item. Do not return items without first obtaining an RA number — unauthorized returns may not be processed.

4. Return Shipping Costs

  • Buyer’s responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, item arrived damaged or defective).
  • Free return shipping: If the return is a result of our error (damaged, defective, or incorrect item), we will provide a prepaid return shipping label and will reimburse standard return shipping costs upon receipt of the item.
  • Non-refundable charges: Original shipping charges are non-refundable unless the order qualified for free shipping or the return is due to our error.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

  • Approved refund: Refunds will be processed to your original payment method within 5–10 business days after the item is received and inspected.
  • Partial refund: If the item shows signs of use, missing parts, or damage beyond what was reported, a partial refund may be issued at our discretion.
  • Rejected return: If the item does not meet our return eligibility criteria, we will notify you and the item will be returned to you at your expense.

Please note: It may take an additional 3–5 business days for your bank or credit card company to post the refund to your account.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or model of the same item, please return the original item for a refund and place a new order for the desired item through our website.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of receiving the item. We will:

  • Request photos of the damaged or defective item and its packaging
  • Arrange for a free return label and, at your preference, either send a replacement or issue a full refund (including original shipping costs)
  • Cover the cost of return shipping for all items received in damaged or defective condition

8. Late or Missing Refunds

If you have not received a refund within the stated timeframe:

  1. Check your bank account or credit card statement again carefully.
  2. Contact your bank or credit card company — there is often a processing delay before refunds are officially posted.
  3. If you have completed the above steps and still have not received your refund, please contact us at info@premiummarkets.shop.

9. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting on this page with an updated “Last Updated” date. We encourage you to review this policy each time you make a purchase.

10. Contact Us

For any questions about our Return & Refund Policy or to initiate a return, please contact us:

Mail: 777 St. Clair Avenue NE, Cleveland, Ohio 44114, United States

Email: info@premiummarkets.shop

Phone: +1 (216) 771-7700