1. Shipping Overview
Premium Markets is committed to delivering your orders reliably and promptly. All orders are processed and shipped on business days (Monday through Friday, excluding public holidays). Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery times begin from the date of shipment, not the date of order.
2. Shipping Destinations
We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses unless otherwise specified. International shipping may be available for select items — please contact us at info@premiummarkets.shop prior to placing your order.
3. Shipping Methods and Timeframes
| Shipping Method | Estimated Delivery | Cost | |
|---|---|---|---|
| Standard Ground | 5–8 business days | Free over $75 | |
| Expedited | 2–4 business days | Flat rate | |
| Priority / Overnight | 1–2 business days | Flat rate |
Shipping costs are calculated based on the total weight of your order, destination address, and selected shipping method. Free standard shipping may be available on qualifying orders — see current promotions on our website.
4. Order Processing Time
- In-stock items: processed within 1–3 business days
- Pre-order or backorder items: processed within 3–5 business days or as indicated on the product page
- High-demand or seasonal periods (e.g., holidays): processing may take up to 5 business days
5. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also view the status of your order by logging into your account on our website.
Tracking information may not be immediately available after shipment — please allow 24–48 hours for tracking updates to appear in the carrier’s system.
6. Shipping Restrictions
- We reserve the right to cancel or delay shipment if an order is flagged for potential fraud
- Orders with incomplete or unverifiable shipping addresses may be held or cancelled
- Large or oversized items may incur additional shipping charges and extended delivery times
- Some products may be restricted from air freight due to carrier regulations
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address, failed delivery attempt, or refusal by the recipient:
- We will notify you via email and request a corrected address
- Re-shipping fees will apply for packages reshipped to a new address
- If we are unable to reach you within 14 days of our notification, the order may be cancelled and a refund issued (minus original shipping costs)
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 5 business days of the expected delivery date:
- Lost packages: We will file a claim with the carrier and work to resolve the issue promptly. A replacement or refund will be arranged upon confirmation of loss.
- Damaged packages: Please keep all original packaging and contents, and provide photos of the damage. We will coordinate with the carrier for a claim and arrange a replacement or refund.
Contact us at info@premiummarkets.shop or call +1 (216) 771-7700.
9. Split Shipments
For orders containing multiple items, we may ship items separately based on availability. If your order is split into multiple shipments, you will receive a separate tracking number for each package. No additional shipping charges will apply to split shipments.
10. Contact Us
For questions about your shipment, tracking, or any shipping-related concerns, please reach out to us:
- Email: info@premiummarkets.shop
- Phone: +1 (216) 771-7700
- Mail: 777 St. Clair Avenue NE, Cleveland, Ohio 44114, United States